dualo services

Skip the trial and error.

The more insights are used, the greater the business benefits. If you're looking to maximise the value of your existing research, our Dualo Success team are here to support you from setup to rollout and beyond.

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You:

"It's difficult to know where to start."
"How do we organise our data?"
"We want to get this right the first time."

Us:

"You're not the first team to face these challenges. We can help."

Expert SUPPORT

Work with us.

Advanced technology alone doesn't guarantee success. Work side-by-side with our team and we'll guide you through what to tackle first, who to involve, and how to truly maximise the impact and value of your research.

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Dualo Academy

Don't just take our word for it...

Zoopla logo

"It's always been a known issue that as a team and business we struggle with centralising and sharing insights. It wasn't until we started working with Dualo did teams start believing we could solve this."

Sean from Zoopla
Sean Soley
Research Operations Manager
Alena logo

"It has been a pleasure to work with the Dualo team who have gone above and beyond to support us in building our repository. They are extraordinarily honest, open-minded, and receptive to our needs as users."

Sofie from Alena
Sofie Meyer
Head of User Research
HERE TO SUPPORT YOU

Dualo
Services.

We combine the best bits of private consulting (1:1 time with our experts) with our tried and tested workshops and materials, to help you get the most out of your existing research.

Dualo Academy

Work side-by-side with our Dualo Academy team to build your insights repository and develop a best-in-class knowledge management process. We'll guide you through what to tackle first, who to involve, and how to scale within your organisation.

Our 5 step framework:
1. Discover, plan and set goals
2. Insight definition and classification
3. Build out initial knowledge base
4. Go-live & increase visibility
5. Measure, maintain and scale

Data Migration

For teams who have existing research data (reports, materials, insights, etc), and would like this set up and organised in Dualo for them. We do the heavy lifting and build your insights repository for you.

Dualo Consulting

For teams looking for guidance, 1:1 support, coaching and mentorship from our team of knowledge management experts. We also work with execs and leadership teams to upskill them on how today's best organisations are approaching user research.

Dualo services

Who are our services for?

Research teams who do great research, but struggle to effectively centralise and socialise their research findings. We apply a 'train the trainer' philosophy which means you'll have all the tools you need to continue scaling your team and repository long after working with us.

Dualo Academy
OUR TEAM

Who are we?

After seeing hundreds of teams waste time, energy, and money building repositories using unscalable tactics, we launched Dualo Services to help teams learn the foundational mindset, process and habits required to maximise the impact of existing research.

With over 40 years of designing and building digital products, and leading large-scale discovery and change projects, our mission is to empower teams to build powerful insight repositories. We know it's not only possible, it's also teachable.

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Repo Ops specialist?

We’re looking for more experienced specialists to join our team and become coaches on our Dualo Academy program. You can work remotely, part time or full time. Get in touch to find out more.

Get in touch!

Frequently Asked Questions

If we use one of your services, do we have to use Dualo?

You don't have to use the Dualo product to benefit from our services. That said there will be functionality requirements that we'll go through with you as part of our upfront discovery to ensure that our services can add value and are right for you and your team.

How advanced are the materials? Are they accessible for non-researchers?

Our workshops and materials are intellectually demanding, and will require some thought and operational discipline. But we make sure to present our content in a way that’s accessible to people with no background in building an insights repository.

What's the selection criteria?

We want our services to have a huge impact on your organisation. So we’re looking for teams that will have the greatest benefit. That means you need a talented team, enough resources to implement, and most of all, a genuine desire to commit to the process, reflect and try new things.

Will I be able to continue working on my day to day tasks?

Yes, with all of our services, you will have plenty of time outside of any touchpoints to continue working on other projects. Because each of our services are tailored to each individual team, we can help navigate existing work with you when planning how to work together.